Shipping Policy

RAXTENT SHIPPING POLICY

RAXTENT offers multiple shipping options. Buyers can choose to use RAXTEN's logistics services to arrange shipment or their own logistics agents to handle the transportation. Shipping costs are borne by the buyer.

Available Shipping Solutions:

	Shipping Time	Shipping Cost	Delivery Time	REMARK
EXW factory price	Not including shipping	Not including the shipping fee	Usually 45-90 days, depending on orders	Buyers take responsibility for shipping
FOB Guangzhou	From RAXTENT to Guangzhou within 1-2 days	Depending on order quantity, destination country and port	Usually 45-90 days, depending on orders	Buyers take responsibility for shipping
FOB Shenzhen	From RAXTENT to Shenzhen within 1-2 days	Depending on order quantity, destination country and port	Usually 45-90 days, depending on orders	Buyers take responsibility for shipping
CIF	Asian countries within 7-15 days, such as Thailand, Philippines, Malaysia; North American and European countries within 30-45, such as the USA, Canada, the UK, and France; Depending on orders	Depending on order quantity, destination country and port	Usually 45-90 days, depending on orders	Buyers take responsibility for customs clearance at the port of destination
Door to Door	Not Acceptable	Not Acceptable	Usually 45-90 days, depending on orders	Not Acceptable

Notes:

1, The shipping cost and delivery time of each mode of transportation shall be determined according to the actual order and destination. Please contact RAXTENT for details.

2, For other transportation needs, please contact RAXTENT.

3, Shipping costs change every day, the specific cost is subject to the actual shipment.

4, We strongly recommend placing orders at least 2 months before the anticipated event date to ensure timely delivery.

5, Before submitting your order, please ensure that the "shipping" address provided is accurate. In the event of an error, the customer is responsible for reshipment costs or storage fees.

To get accurate shipping information we recommend you speak to one of RAXTENT representatives to assist you finish shipping.

After Order Ships

Once ordered ships you will receive an email from RAXTENT that will contain the carrier’s information and tracking number. With tracking you must track it through the freight carriers' websites. The email that is sent contains all the information and links you will need.

Information about receiving the shipment

All shipments are given to freight carriers damage-free, properly packaged, and signed for by the carrier. RAXTENT’s responsibility for the product ends once the truck leaves the factory. The carrier now assumes responsibility. If damage does occur, please note on the delivery receipt before signing.

RAXTENT will assist customers as much as possible when filling in freight claims for shipments if the following conditions are met:

The customer inspects the entire shipment before signing the delivery receipt. The packing slip located on top of the shipment will list the number of boxes or bundles you should receive in your order. Make sure to verify the packing slip to the shipment to confirm you received the correct number of packages or bundles.

Customer must note all damage or shortages found on delivery receipt

Customers must notify RAXTENT ASAP of the shipment’s delivery of any damages or shortages.

The customer emails photographs to RAXTENT representatives.

Failure to do any of the bullets listed above will result in a waiver of the claim. Customers will be held completely responsible for covering any charges for replacing damaged or missing products. Enclosed or on top of the shipment you will find a packing list. Please unpack the shipment ASAP and check your order to ensure you received everything.