Return and Refund Policy

RETURN AND REFUND POLICY

PLEASE NOTE: ALL SALES ARE FINAL.
TERMS and CONDITIONS
When you choose to purchase our product, you are subject to the following terms and conditions. We advise you to please read these conditions carefully before purchase, as once items have been bought, you are agreeing to abide by these.

RETURNS AND EXCHANGES
All products are checked for quality before shipping. Should any mechanical components be faulty, RAX TENT will replace the goods. Since all domes and dome components are made to order, we don't exchange or return if it is simply a change of mind, unmet expectations, production delays, customs delays, or shipping delays.
Once payment is made, the order is final, Please make sure to do all your research before confirming any orders, For this reason, all sales are final upon payment, Please understand that there may be delays in the ordering and manufacturing process as these units are not mass produced and each item is carefully and thoughtfully constructed due to this, you may experience longer-than-expected production times.

RETURNS
Since each unit is custom-ordered, we do not accept returns for any reason. All sales are final, Please inspect all items. Any perceived damaged items observed on delivery must be brought to the attention of the RAX TENT before attempted installation. The RAX TENT must be notified of any damaged components before installation, Any installation attempted without notifying the RAX TENT is done at your own risk and will subsequently void all warranties, claims, and entitlements as this may cause further damage to the dome tent and its components, if installation is attempted, then RAX TENT will not accept, and DOA claims returns for any reason.

DEPOSITS
In some cases, we may agree to a 50% deposit to secure your order. All order deposits are non-refundable and non-transferable to other orders, events, or people.
a. If a date change for the same event is requested, we will attempt but cannot guarantee accommodation. If we cannot accommodate the new date, or the new date is not established by 1 year from the old date, the deposit will be forfeited. If the new date is 6 months or more past the old date, the order cost will be reviewed and recalculated at and subject to the then prevailing rates and policies.
b. In the event of a cancellation, any monies paid beyond the 30% deposit will be applied toward work already completed and supplies already purchased. The remaining balance is fully refundable.

WARRANTY

THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
EXPRESSED AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL RAX TENT, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS OR AGENTS BE SUBJECT TO ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR CONTINGENT DAMAGES WHATSOEVER WITH RESPECT TO CLAIMS MADE HERE UNDER OR BY ANY PURCHASER OR USER OF PRODUCTS.

The Purchaser shall indemnify and hold harmless RAX TENT, its officers, directors, employees, contractors, and agents, from and against any and all liabilities, damages, losses, claims, lawsuits, including costs and expenses in connection therewith, for death or injury to any persons or loss of property whatsoever, caused in any manner by Purchaser's possession, use or operation of the Products.

RAX TENT will repair, replace, or provide replacement parts for said defective dome tent units: at its expense including freight.

The warranty period begins on the date the item is shipped from RAX TENT’ production site or one of its authorized dealers.

Warranty is void if the product has been misused or damaged and/or if evidence is present that the product was altered, modified, or serviced by unauthorized service people. Proper use is outlined in the owner’s manual provided with the Dome Tent

We expressly deny any power or authority on the part of any person to incur or assume for us any other liability in connection with the sale of any dome tent or accessory item. This warranty does not extend to damage resulting from: assembly, improper maintenance of dome tent; disassembly and reassembly of the dome tent; repair or alteration of dome tents outside our factory in any way so as to affect its use and operation; misuse, negligence or accident; or operation contrary to printed instructions. Products made by other manufacturers are covered under the warranties issued by those manufacturers.

WARRANTY CLAIM PROCEDURE

Dome tents and accessories may not be returned without prior authorization from the RAX TENT.

Warranty claims should be made by directly notifying RAX TENT in writing to the address below, and/or by telephoning one of the numbers listed. Disclaimers: There are no other warranties expressed or implied unless stated herein.
Contact information: Email – raxtent@raxtent.com
Mailing address:
Building 20, Huake Park, Leliu Town, Shunde District, Foshan, Guangdong, China.